Our company offers the following services to clients:

1. How can I check if my booking has been made?

Once you have made your reservation, you will be sent a confirmation e-mail showing your reservation number, the final price and any other information relevant to your rental.

2. Can I change my booking?

Yes, you can make changes to your booking up to 48 hours before your pick-up date.

3. What happens if I want to extend the hire more days?

If you want to extend the duration of your rental in relation to the one planned originally, you should contact our offices.

4. What is the fuel policy?

Returning the rental vehicle with the same amount of fuel with which you received it. If the vehicle is returned with less fuel, you will be charged for the remaining amount. In case the vehicle is returned with more fuel, no refunds are made.

5. Can I pick up the vehicle from the airport?

If you have selected to pick up your rental vehicle from the airport, then a representative of our company will be waiting for you in the arrivals hall to deliver you to your vehicle. Please inform us with your flight number, Flight Company, arrival time and date, with your booking, in order for our company representative to be waiting for you.

6. What is your policy on cancellation of my booking?

If your booking is canceled at least 48 hours before the scheduled pick up time of the vehicle, then all funds will be reimbursed. Otherwise, if your booking is canceled less than 48 hours then, no funds will be reimbursed.

Obligations of the Renter

1) The Renter must check firstly the minimum days of rentals for each location here, before the rental process take place.

2) The Renter/driver of a passenger car has to be at least 21 years old with a fully valid driver's license from his country of origin and a valid passport. In the event of a failure to present the required documents, the company may refuse to deliver the car to the Renter.

3) The Renter will return the vehicle and all accessories in the condition they were in when received, with the exception of normal wear due to use.

4) The Renter will return the vehicle on the date specified in the contract unless extended rental has been agreed beforehand.

5) If the Renter does not return the vehicle at the time agreed upon in this lease, or does not declare his intention to extend the lease, company are authorized to repossess the vehicle without further notice at the Renter. Extending the lease is dependent on the consent of the company.

6) The vehicle shall be driven carefully. Only those named as drivers on the agreement are authorized to drive the vehicle. The Renter is liable for damage resulting from use of the vehicle for which no compensation will be paid by the vehicle‘s insurance company.

7) In the event of a collision or accident, the Renter shall immediately notify the appropriate police authorities as well as the company of the incident, and the Renter may not leave the scene before the police has arrived.

8) The Renter is not authorized to have repairs done or make changes to the vehicle or its accessories.

9) The Renter is not authorized to use the vehicle to transport passengers for payment, loan it to others, or sublease it.

Obligations of Eurocreta

10) The company undertakes the obligation to supply the vehicle at the agreed time and see that it meets the demands made for it.

11) If the vehicle malfunctions, the company shall supply the Renter with a comparable vehicle as soon as possible.

12) The company shall inform the Renter of the content of this agreement particularly regarding the obligations that the Renter undertakes by signing it.

13) The company undertakes the obligation to maintain valid liability insurance.

Insurance

14) The rental fee includes mandatory vehicle insurance, including liability insurance and accident insurance for the driver and the owner.

15) The accident insurance does not cover:

a) Intentional damage or damage due to gross negligence on the part of the driver.

b) Damage resulting from the driver being under the influence of alcohol, stimulants or sedatives, or in any other way incapable of driving the vehicle in a safe manner.

c) Damage resulting from driving in places where vehicle traffic is banned, such as paths, beaches, e.t.c. or other trackless areas.

d) Damage caused by sand, gravel, or other related materials imported to vehicle.

Methods of payment

16) You can choose to pay either in cash, PayPal or with a valid credit card. Visa & MasterCard credit cards accepted.

Privacy Policy

17) Eurocreta recognizes and appreciates the importance of responsible use of personal data collected on this booking engine. Therefore, Eurocreta takes great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes. Any information which is provided by you to Eurocreta will be treated in accordance with the terms of the Private Data Protection Acts.

18) The rental agreement shall always be kept at all times in the vehicle during the whole rental period.

19) Additions and amendments to the conditions and provisions of this rental agreement shall be made in writing.

20) Eurocreta reserves the right in its sole discretion to amend this Privacy and Security Statement at any time and you should regularly check this privacy policy for any amendments.

Cookies Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. For more information about the cookies of website visit: https://en.wikipedia.org/wiki/HTTP_cookie

Travelling to Heraklion

Heraklion, is the largest city in Crete with a population in excess of 180.000. It concentrates most of the economic activity of the island, and is the main port of entry to Crete for the majority of visitors and commodities.

It is a very dynamic and cosmopolitan town, particularly during the summer period when thousands of visitors can be seen shopping in the market or visiting the museums and other places of interest.

Heraklion lies the North coast of the island, having to the west at about 80 km the town of Rethymnon and at 135 km the city of Hania. To the east are the town of Agios Nikolaos (60km) and the town of Sitia (130km).

How to get there

Heraklion's airport is about 5km east of the city. Taxi and public bus are available for transfer from/to Iraklion. Heraklion also receives a lot of visitors by boat.

What to see

As a modern town, has extensive facilities that cater for all needs of its visitors. All around the old part of the city, a visitor can walk following the Venetian walls that meet at the old port and "Koules", the fortress that dominates the old harbor of the city.

The visitors should definitely visit the archaeological sites at Knossos and Phaestos, the Caves of Matala, the Medieval Castles, the Byzantine monasteries and the Archaelogical Museum of Heraklion that houses most of the Minoan findings in Crete. Special attention should also be paid to the Historical museum of Heraklion that houses findings from the early Christian era to today and the Museum of Natural History.

Also, many cultural festivals are organized by the municipality in summer in various villages and attending such a festival is a nice experience of local tradition.

What to eat and drink

The residents of Heraklion are people that enjoy going out a lot, either for lunch, dinner, a coffee or a drink, or all of them - the weather, of course, helps a lot to this. So, there are plenty of restaurants, family taverns, luxury café - snack bars, traditional coffee shops, music halls with traditional Cretan or Bouzouki, small pubs and music bars, either indoors or outdoors, open throughout the year and frequented by visitors and locals alike.

Where to swim

All along the northern and the southern coasts of the region, visitors will discover amazing Heraklion beaches to relax. Some of them are, Amoudara, Hersonissos, Matala, Amnissos, Gouves, Fodele, Analipsi, kokkini Hani, Stalida, Agia Pelagia, Malia e.t.c.